Returns policy

UK RETURNS

We offer free UK returns. If you are unhappy with your item(s) for any reason, email returns@shakeit.london. What we will then do is email through our prepaid postage label addressed to us to send your product(s) back for either a refund or to swap for a new product(s). Your product must comply with the terms and guidelines to qualify for a free return.

INTERNATIONAL RETURNS

International customers should return items to us using their local postal service or a courier:

  • Ensure your return is well packaged, and meets all the conditions outlined below.
  • Please mark 'Returned Items' on both your parcel and on all paperwork enclosed to prevent it incurring import charges and taxes.
Returns
Shake It® HQ
25-27 Mercury House
St Annes
Lancashire
FY8 1TF
United Kingdom

 

Returns Terms and Guidelines

  • All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
  • We are not responsible for the return shipping costs of the items.
  • All Items must be in original, resalable condition.
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • If returning a shaker or item of clothing, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.